Club 22 values your privacy. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information as a member of our betting platform in Malaysia.
Club 22's Privacy Commitment: We do not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. Your privacy is not just a promise — it is a core operating principle Club 22.
Club 22 is an online Sports Betting and live casino platform operating in Malaysia via the website club22.my. We understand that your trust in us depends greatly on how responsibly and transparently we handle your personal information.
This Privacy Policy explains in detail how Club 22 collects, processes, stores, and protects your personal data when you use our platform. It applies to all users who browse the website Club 22, register as a member, or interact with any of the services we offer — including Malaysia Super League and EPL Sports Betting, live casino games, online lottery, roulette, and all other sections of our platform.
By using the platform Club 22, you agree to the data collection and usage practices described in this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.
This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy ours, which forms part of the overarching agreement between you and Club 22.
Club 22 collects your personal information through various means — directly when you register or use the platform, and automatically through tracking technologies we use to enhance the user experience.
A. Information You Provide Directly
B. Information Collected Automatically
Note: We do not store credit or debit card numbers directly on our servers Club 22. All payment processing via FPX, Touch 'n Go, GrabPay, and other payment methods is handled by payment providers that maintain their own security standards.
Club 22 uses the information collected solely for legitimate and necessary purposes in operating our platform. Below is a summary of our data usage:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Registration & account management | Name, email, phone number, password | Contract performance |
| Identity verification (KYC) | MyKad, date of birth, address | Legal obligations |
| Deposit & withdrawal processing | Bank account details, e-wallets | Contract performance |
| Fraud detection & security | IP address, device data, transaction patterns | Legitimate interest |
| Customer support | Transaction history, account information | Contract performance |
| Platform improvements | Usage data, analytics cookies | Legitimate interest |
| Responsible gambling compliance | Betting patterns, deposit limits | Legal obligations |
| Marketing communications (with consent) | Email, phone number | Consent |
Club 22 will not use your data for any purposes not listed in the table above without obtaining your consent first. You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team.
Club 22 does not sell or rent your personal information to any third party. However, there are limited situations where we may need to share your information with certain parties, as outlined below:
In all of the above data-sharing scenarios, Club 22 ensure that recipients comply with data protection standards equivalent to or higher than our own. We do not permit third parties to use your data for their own marketing purposes.
If Club 22 receives a legal request to disclose your data, we will endeavour to notify you in advance unless prohibited from doing so by a court order or applicable law.
Club 22 implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
In the event of a data breach: Should a security incident occur that affects your personal data, Club 22 will notify you within 72 hours of confirming the incident, along with details of what occurred and the steps we have taken.
Website Club 22 uses cookies and similar tracking technologies to enhance your experience and help us understand how our platform is used. The types of cookies we use are as follows:
You can manage cookie settings through your internet browser at any time. However, disabling essential cookies may affect the functionality of the platform Club 22 and you may be unable to log in or use certain features properly.
As a user Club 22, you have certain rights regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of all personal data we hold about you within 30 days of your request.
If any of your information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
You may request that we delete your personal data. Such requests are subject to our legal obligations to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You may request your data in a machine-readable format (such as CSV) for transfer to another platform if needed.
In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
To exercise any of the rights above, please contact our Data Privacy Officer at privacy@club22.my. We will respond to all valid requests within 30 calendar days.
Club 22 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required under applicable Malaysian law.
When the retention period expires or upon a valid deletion request, Club 22 will securely delete or anonymise your data so that it can no longer be linked back to you.
Platform Club 22 is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal information from individuals under the age of 18.
If you believe we have inadvertently collected personal information from someone under the age of 18, please contact us immediately at privacy@club22.my. We will take immediate steps to delete that information and close the associated account.
Parents and guardians are encouraged to monitor their children's internet usage and ensure they do not access adult betting platforms such as Club 22. Please use parental control software if necessary.
Club 22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.
When we make material changes to this Privacy Policy, we will:
Continued use of the platform Club 22 after the effective date of any amendment to the Privacy Policy will be considered your acceptance of those changes. We encourage you to review this page from time to time.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer Club 22 through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days and resolve any valid complaints within 30 calendar days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.
We take every privacy enquiry seriously. Our team is available in Bahasa Malaysia and ready to help you understand your rights and how we protect your personal data every day.
Data protection is more than a legal obligation for us — it is part of our commitment to being the most trusted betting platform in Malaysia.
All data transmitted on the platform Club 22 is protected with 256-bit SSL/TLS encryption — the same standard used by Malaysia's leading banks such as Maybank and CIMB.
Your personal data is never sold or shared with external advertisers. Every ringgit you deposit stays secure, and your financial information never leaves the Club 22.
We have a Data Privacy Officer responsible for ensuring all our practices meet the highest standards. You may contact them directly at privacy@club22.my for any enquiries.
Platform Club 22 undergoes periodic independent security audits to ensure our data protection systems remain up to date against the latest security threats.
Through your account settings, you can manage your privacy preferences, opt out of marketing communications, and request an export or deletion of your data at any time without unnecessary delays.
In the event of any security incident that affects your data, Club 22 will notify you within 72 hours — well ahead of the standard industry timeline.
Register with Club 22 today and enjoy a safe, transparent, and exciting Sports Betting and Live Casino experience with the Malaysian player community.
By registering, you agree to our Terms & Conditions and Club 22's Privacy Policy. This platform is for individuals aged 18 and above only. Please play responsibly — refer to Responsible Gaming Policy us for more information.